Under the 'One Barnet' sell-off programme the council has handed over control of critical council services like customer care, planning, licensing and environmental health to Capita. This will make it harder for local residents to get answers and action on issues affecting them. It will also make it harder for elected councillors to monitor and scrutinise these services on behalf of local people, and it will make it almost impossible to change services if councillors and residents decide they want things done differently.
Here's how one local resident, John Dix, sees 'One Barnet' affecting the people of our borough:
Services have been packaged-up and sold off in two separate 'bundles' to Capita to deliver.
The Development and Regulatory Services (DRS) 'bundle' is now operating under the company name Re Services and the New Support Organisation / Customer Services Organisation (NSO / CSO) 'bundle' of services has been renamed the Customer and Support Group (CSG).
To see which of your services are being delivered by Re Services and CSG check out the list below. We want to know if you have any problems with these services, so please let us know by clicking here so we can take it up with Capita either directly or at the Contract Monitoring Scrutiny Committee.
Development and Regulatory Services 'bundle' (DRS) - now delivered by a joint-venture company between Capita and the council called 'Re Services'.
Strategic Planning and Housing Strategy
Highways Transport and Regeneration
Building Control and Structures
Planning Development Management
Highways Network Management
Highways Traffic and Development
Trading Standards & Licensing
Cemetery & Crematorium
New Support Organisation / Customer Services Organisation 'bundle' (NSO / CSO) - now being delivered by Capita as the Customer and Support Group (CSG).
Revenues and Benefits